Realize the full value of Tuva open source with contractual guarantees around terminology updates, data platform compatibility, and SLAs around critical issue resolution from the team that builds and maintains Tuva.
Guaranteed Terminology Updates
Stay current as healthcare terminology changes with defined update commitments, documentation, and upgrade support.
- Defined update windows for covered terminology assets
- Routine and critical terminology update commitments
- Change summaries, release notes, and validation artifacts
Certified Data Platform Compatibility
Receive certified support for the production data platform environment named in your enterprise agreement.
- Certified support for named production platforms
- Compatibility guidance for Tuva, dbt, adapters, and warehouse environments
- Platform-specific triage, fixes, and workarounds for compatibility issues
Critical Issue Resolution SLAs
Get private support, priority triage, and clear escalation paths when production Tuva workflows are at risk.
- Private enterprise support channel
- Production bug support with workaround and fix targets
- SLA-based commitments for issue response
Expert Advisory Guidance
Give your team a dedicated line to Tuva experts for questions about upgrades, architecture, customizations, and analytics.
- Upgrade planning and release guidance
- Architecture, customization, and implementation guidance
- Advisory support for analytics development on Tuva