Enterprise Support

Expert help

Back your open-source platform with the team that builds Tuva

Enterprise Support is for teams running Tuva in production who want clear response expectations for reproducible open-source bugs and direct access to Tuva experts throughout the year.

Production coverage

SLA-backed

Break-Fix Support

Guaranteed response SLAs for reproducible bugs in the open-source platform so your team has a defined path when production issues show up.

Defined response times for reproducible open-source bugs
Coverage for break-fix issues affecting production workflows
Support aligned to teams relying on Tuva operationally

Expert access

Year-round access

Advisory Services

Dedicated access to Tuva experts for questions about data architecture, implementation patterns, customization, analytics development, and anything Tuva-related.

Get answers from the people closest to the platform
Use advisory time for architecture, modeling, operations, or analytics questions
Reduce stalls when implementation decisions or edge cases come up