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Services

Production Assurance

Contract-backed terminology updates, data-platform compatibility, and enterprise support for teams running Tuva in production.

Operate Tuva with clear production commitments

Production Assurance gives your team defined coverage for terminology, platform compatibility, critical issues, and expert guidance.

Guaranteed Terminology Updates

Stay current as healthcare terminology changes with defined update commitments, documentation, and upgrade support.

  • Defined update windows for covered terminology assets
  • Routine and critical terminology update commitments
  • Change summaries, release notes, and validation artifacts

Supported Data Platform Compatibility

Receive contract-backed support for the production data platform environment named in your enterprise agreement.

  • Support for the production platforms named in your agreement
  • Compatibility guidance for Tuva, dbt, adapters, and warehouse environments
  • Platform-specific triage, fixes, and workarounds for compatibility issues

Critical Issue Resolution SLAs

Get private support, priority triage, and clear escalation paths when production Tuva workflows are at risk.

  • Private enterprise support channel
  • Production bug support with workaround and fix targets
  • SLA-based commitments for issue response

Expert Advisory Guidance

Give your team a dedicated line to Tuva experts for questions about upgrades, architecture, customizations, and analytics.

  • Upgrade planning and release guidance
  • Architecture, customization, and implementation guidance
  • Advisory support for analytics development on Tuva

Give your production Tuva workflows stronger support.

Walk us through your environment and operating requirements to define the right assurance coverage for your team.

Book a Demo