Enterprise Support

$30,000

USD/year

Provides enterprise-grade support and service levels for the Tuva Core platform, designed for organizations running Tuva in production and relying on it for critical analytics workloads. This offering goes beyond standard support by pairing SLA-backed issue response with direct access to the team that builds and maintains Tuva.

Enterprise Support includes defined SLAs for bug fixes and break-fix issues affecting the Tuva Core platform, ensuring predictable response times and prioritized resolution. Customers receive a dedicated private Slack channel with Tuva engineers and domain experts for real-time collaboration, troubleshooting, and guidance as questions arise.

In addition to day-to-day support, Enterprise Support includes quarterly strategic calls with Tuva co-founders Aaron Neiderhiser and Jorge Zuloaga to review platform usage, upcoming roadmap items, and priorities specific to your organization. These sessions are intended to align Tuva's evolution with how you are using the platform in practice.

What You Get

SLA-backed support for Tuva Core bugs and break-fix issues
Direct access to Tuva engineers and healthcare data experts via a dedicated Slack channel
Quarterly strategic check-ins with Tuva co-founders
Guidance on upgrades, configuration, and best practices as Tuva evolves
Support designed for production, regulated, and enterprise environments

Who This Is For

Organizations running Tuva as a core analytics dependency
Teams operating in regulated or high-availability environments
Customers who want direct access to the Tuva team, not ticket queues
Enterprises looking for predictable support and long-term partnership

Why It Matters

When Tuva underpins critical reporting, quality programs, or financial analytics, support quality matters as much as the software itself. Enterprise Support ensures you have fast access to the people who know the platform best, reduces operational risk, and gives you a direct voice in how Tuva evolves over time.