Operate Tuva with clear production commitments
Production Assurance gives your team defined coverage for terminology, platform compatibility, critical issues, and expert guidance.
Guaranteed Terminology Updates
Stay current as healthcare terminology changes with defined update commitments, documentation, and upgrade support.
- Defined update windows for covered terminology assets
- Routine and critical terminology update commitments
- Change summaries, release notes, and validation artifacts
Supported Data Platform Compatibility
Receive contract-backed support for the production data platform environment named in your enterprise agreement.
- Support for the production platforms named in your agreement
- Compatibility guidance for Tuva, dbt, adapters, and warehouse environments
- Platform-specific triage, fixes, and workarounds for compatibility issues
Critical Issue Resolution SLAs
Get private support, priority triage, and clear escalation paths when production Tuva workflows are at risk.
- Private enterprise support channel
- Production bug support with workaround and fix targets
- SLA-based commitments for issue response
Expert Advisory Guidance
Give your team a dedicated line to Tuva experts for questions about upgrades, architecture, customizations, and analytics.
- Upgrade planning and release guidance
- Architecture, customization, and implementation guidance
- Advisory support for analytics development on Tuva