Guaranteed Terminology Updates
Stay current as healthcare terminology changes with defined update commitments, documentation, and upgrade support.
- Defined update windows for covered terminology assets
- Routine and critical terminology update commitments
- Change summaries, release notes, and validation artifacts
Certified Data Platform Compatibility
Receive certified support for the production data platform environment named in your enterprise agreement.
- Certified support for named production platforms
- Compatibility guidance for Tuva, dbt, adapters, and warehouse environments
- Platform-specific triage, fixes, and workarounds for compatibility issues
Critical Issue Resolution SLAs
Get private support, priority triage, and clear escalation paths when production Tuva workflows are at risk.
- Private enterprise support channel
- Production bug support with workaround and fix targets
- SLA-based commitments for issue response
Expert Advisory Guidance
Give your team a dedicated line to Tuva experts for questions about upgrades, architecture, customizations, and analytics.
- Upgrade planning and release guidance
- Architecture, customization, and implementation guidance
- Advisory support for analytics development on Tuva